1. Data Requests

Requests for customer information should clearly identify the customer or service concerned and explain the information being requested. Where applicable, requests must be supported by valid legal documentation and submitted through the appropriate channels.

To help us review a request, please include the following details where available:

• Your full name and official contact information.
• The relevant customer name or email address.
• The domain name, IP address, or service associated with the request.
• A clear description of the information requested.
• Copies of relevant legal documents or authorization, where applicable.

2. Preservation Requests

A preservation request asks that specified information be retained while the requesting authority pursues the appropriate legal process. Such requests should identify the relevant customer or service, specify the information to be preserved, and explain the applicable legal basis and requested preservation period.

Please provide the relevant domain name, IP address, customer email address, dates, and supporting documentation where available.

3. Emergency Requests

Emergency requests should clearly describe the urgent circumstances and explain why the situation requires immediate attention. Include the nature of the emergency, the information required, relevant customer or service identifiers, and official contact details.

Emergency requests are reviewed based on the information provided and applicable requirements. Sending an emergency request does not guarantee immediate disclosure or a particular outcome.

4. Information That May Be Required

To help us identify and assess a request, please provide as much relevant information as possible, including:

• Customer name and email address.
• Domain name, account identifier, or IP address.
• Relevant dates or time periods.
• A precise description of the requested records.
• Valid legal process or other supporting authorization, where required.
• The requesting authority's name, organization, and verified contact details.

The information available for review depends on the services used, records retained, the scope of the request, and applicable law. Disclosure is not guaranteed.

5. Fees and Processing

Some requests may require additional review or resources. Any applicable fees, processing requirements, or further documentation will be assessed according to the circumstances of the request and the company's applicable policies.

Please ensure that your request is complete and that your contact details are accurate so that any necessary clarification can be requested.

6. Privacy and Legal Compliance

Requests involving personal information are handled subject to applicable legal obligations and relevant privacy policies. Information will be considered for disclosure only where there is an appropriate basis to do so.

For details about how personal information is handled, please review the Privacy Policy.